TimeBack account and data deletion

How to request deletion

1. Send an email to mifugrow@gmail.com with the subject TimeBack - Delete Account.
2. Include the email used to sign in to TimeBack, your sign-in method (Google or Apple), and your TimeBack account ID if you know it. Use the linked email address where possible. If you used Apple’s Hide My Email, include the relay address if known. You do not need to reinstall the app to find an ID.
3. TimeBack support will verify account ownership before processing the request and confirm the outcome by email. If more information or time is needed, we will explain the next steps and expected completion time.

Never send your Google or Apple password, one-time verification codes, or payment credentials. Opening this page or drafting an email does not delete your account.

Balances and unsettled activity

You can submit a request even if you have points or a pending withdrawal. Once you confirm deletion, remaining credits will be permanently forfeited and cannot be recovered or redeemed. Active focus sessions, unverified rewards and pending withdrawals must be resolved before deletion is completed. Support will explain any required steps; reinstalling the app is not required to initiate your request.

Delete from the app instead

If you still have TimeBack installed, open Profile → Settings → Delete Account and follow the identity verification and confirmation steps.

Data that is deleted

After ownership is verified and account deletion is completed, access to the TimeBack account is revoked. The following personal data is deleted or anonymized, except for the limited records described below:

• Profile information, including your display name, email address, avatar, and saved preferences.
• Private notes and insights, saved summaries, and associated personal account content.
• Support-message content that is no longer needed to handle an unresolved request or dispute.

Deleted personal content cannot be restored. Remaining points, redemption eligibility, and account benefits may not be recoverable after deletion.

Limited records that may be retained

Up to 180 days after receiving the request

As described in our Privacy Policy, necessary records may be retained to complete security reviews, prevent fraud and duplicate rewards, resolve disputes, or meet legal obligations. These may include:

• Pseudonymous account identifiers and reward-related focus or activity records needed for security and duplicate-reward checks.
• Necessary financial records, including reward, redemption, withdrawal, and payment records needed to reconcile transactions or resolve disputes.
• Necessary security, audit, and dispute records.

After that period, the relevant personal information is deleted or anonymized unless continued retention is required by law. Retained information is not used for unrelated purposes.

This retention period applies to limited necessary records; it does not mean you must wait 180 days before submitting a deletion request. If a longer legally required period applies, support will explain the applicable records and reason.